![]() ![]() Our shared goal is to take care of every single Customer with the Hospitality and Heart for which we’re known. Our Employees and Crews scheduled to work this holiday season are showing up in every single way. And we’re working to reach to customers whose travel plans will change with specific information and their available options. We anticipate additional changes with an already reduced level of flights as we approach the coming New Year holiday travel period. This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences. These operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity. We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. We’re working with Safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning Crews and our fleet ultimately to best serve all who plan to travel with us. "With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable.Īnd our heartfelt apologies for this are just beginning. Southwest issued the following statement in the wake of the flight cancelations: Southwest delays, cancellations hit Hollywood Burbank AirportĪll flights were listed as unavailable until Dec. ![]()
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